Refund and Returns Policy

Return & Exchange Policy

Welcome to our online clothing boutique, where we strive to bring you the latest fashion trends from Japan with impeccable quality and exceptional customer service. Understanding that shopping online can sometimes involve uncertainty, we have crafted a comprehensive Return & Exchange Policy to ensure your satisfaction and peace of mind.

Our Commitment to You:

At [dressbb.com], we believe that every customer deserves a hassle-free shopping experience. Our policy is designed to be fair, transparent, and easy to understand. We encourage you to read through it carefully before making any purchases.

Eligibility for Returns & Exchanges:

• Timeframe: You have 15 days from the date of delivery to initiate a return or exchange for most items.
• Condition: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
• Exceptions: Custom-made, personalized, or items marked as “Final Sale” are not eligible for return or exchange.
• Proof of Purchase: Please ensure you have your order number and proof of purchase (email confirmation or invoice) ready for the return process.

Return Process:

1. Contact Us: First, please email us at [Your Email Address] with your order number, the reason for the return/exchange, and whether you would like a refund or an exchange.
2. Approval: We will review your request within 2-3 business days and inform you of the approval status. If approved, we will provide you with return instructions and a return shipping address.
3. Packaging: Carefully package your item(s) as they were received, ensuring all original tags and packaging are intact.
4. Shipping: You are responsible for the return shipping costs unless the return is a result of our error (e.g., wrong item shipped, defective product). Please use a trackable shipping method and retain your shipping receipt for your records.
5. Refund/Exchange Processing: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method. For exchanges, we will ship the replacement item once the return is processed.

Refund Policy:

• If you choose a refund, the amount will be credited to the original payment method, excluding any original shipping costs.
• Please note that it may take some time for the refund to reflect in your account, depending on your bank or payment provider’s policies.

Exchange Policy:

• If you prefer an exchange, please specify the desired item(s) in your return request email. Availability of replacement items is not guaranteed, and we will inform you if the item you requested is out of stock.
• If the value of the replacement item is higher than the original item, you will be required to pay the difference. If the value is lower, we will issue a refund for the difference.

Damaged or Incorrect Items:

• If you receive a damaged item or an item different from what you ordered, please contact us immediately. We will arrange for a free return and replacement or issue a full refund, including the original shipping costs.

Customer Service:

We value your feedback and are committed to resolving any issues promptly. If you have any questions or concerns about our Return & Exchange Policy, please don’t hesitate to contact us at [service@dressbb.com] or through our live chat service (available during business hours).

Thank you for choosing [dressbb.com] as your destination for Japanese fashion. We hope you enjoy your shopping experience with us and look forward to serving you again in the future.